Terms and Conditions of Use

ADJ Utility Apps Private Limited (the "Company") operates a mobile application, "Passbook Pro App" (the "App") available on Google Play Store and other similar platforms. These terms and conditions ("Terms") govern the use of or access to the App and the Services (as defined below).

These Terms constitute a binding and enforceable legal contract between the Company and a User (as defined below) or any end user of the Services (collectively, "you"). You represent and warrant that you (a) have full legal capacity and authority to agree and bind yourself to these Terms, (b) are 18 (eighteen) years of age or older, and (c) are an Indian resident. If you represent an entity, organisation, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such entity, organisation, or legal person to these Terms.

These Terms also include our Privacy Policy and any internal guidelines, supplementary terms, policies, or disclaimers made available or issued by us from time to time. By continuing to access or use the App, or any Service on the App, you signify your acceptance of the Terms. Further, you understand that the App is intended for the use of Indian residents only and by your continuing access and/or use of the App shall be construed as a deemed declaration that you are an Indian resident.

The Company reserves the right to make changes to these Terms by posting the new/updated version and your continued use and/or non-deletion of the App shall indicate your agreement to such changes. Accordingly, we encourage you to kindly continue to review the Terms whenever accessing or using the App so as to be abreast with the changes that we may be carrying out to these Terms.

By using the Services, you agree that you have read, understood, and are bound by these Terms, and that you comply with the requirements listed herein. If you do not agree to all of these Terms or comply with the requirements herein, please do not access the App or use the Services.

1. Services

The App provides Users with a read-only digital passbook that allows them to view their bank account transactions, balances and transaction history from multiple supported banks in one place ("Services"). Data is fetched securely via RBI-licensed Account Aggregators (AA) under the RBI Account Aggregator Master Direction, 2016 (as amended). The App does not facilitate any money transfer, payment initiation or any financial transaction of any kind. The App is not a banking product, payment product or financial service regulated by the RBI, SEBI or any other financial regulator and the Company does not hold any such license. For the purposes of this clause, Services would include any other future services the Company provides or proposes to provide.

2. Onboarding

• To avail the Services, a User will be required to create a profile on the App using his/her mobile number. The User warrants that all information furnished in connection with his/her profile is and shall remain accurate and true in all respects. The User further agrees and undertakes to promptly update his/her details on the App in the event of any change or modification of such details.
• The User is solely responsible for maintaining the security and confidentiality of his/her account and agrees to immediately notify the Company in writing at utilitylabs002@gmail.com of any disclosure or unauthorized use of his/her account or any other breach of security.
• The User expressly agrees to be liable and accountable for all activities that take place through his/her account in furtherance of the use of Services or otherwise. The Company expressly excludes any liability for any unauthorized access to a User's account.
• The User agrees to receive communications from the Company regarding: (i) information relating to the Services; (ii) information about the Company and the Services; (iii) promotional offers and services from the Company and its third party partners where consent has been provided; and (iv) any other matter in relation to the Services.

3. Bank Account Linking via Account Aggregator

• To use the Services, Users are required to link their bank accounts through the RBI-licensed Account Aggregator (AA) framework. This requires explicit, OTP-based consent given by the User through the AA.
• The User acknowledges that no net banking credentials, passwords or PINs are collected or stored by the Company at any point.
• The User acknowledges that the App is strictly read-only. No money transfer or payment can be initiated through the App.
• The User can revoke consent for data fetching at any time through the AA framework or through the respective AA's app or portal. Revoking consent will result in the App no longer being able to display updated data for the delinked account.
• The Company makes no representation or warranty regarding the completeness, accuracy or timeliness of the data fetched from banks via the AA framework. Bank data displayed in the App is as provided by the respective banks and the AA, and the Company shall not be liable for any discrepancy between the data shown in the App and actual bank records.
• Not all banks may be supported by the AA framework. The Company shall not be liable if a particular bank is not available for linking.
• Bank data consent granted via the AA framework may be time-bound and may require periodic renewal. The Company will notify the User when consent renewal is required.

4. Subscription and Payment

• Access to the Services requires a paid subscription. The applicable trial amount and subscription charges are as displayed in the App at the time of subscription and may be revised from time to time. Any revision in charges will be communicated to Users in advance.
• A nominal authentication amount is charged at the time of setting up the UPI Autopay mandate. This amount is refunded as per the refund timeline displayed in the App at the time of subscription. This charge is solely for the purpose of verifying the UPI Autopay setup and does not constitute a subscription charge.
• Subscription charges are collected via UPI Autopay. By setting up the autopay mandate, the User authorizes the recurring deduction of the applicable subscription amount from their linked UPI account at the frequency specified in the App.
• The User may cancel the subscription at any time by deactivating the UPI Autopay mandate through the UPI app used to set it up. Cancellation will take effect from the next billing cycle. The Company is not responsible for subscription amounts deducted in a billing cycle that has already commenced at the time of cancellation.
• The Company reserves the right to revise subscription pricing from time to time. Users will be notified of any such changes through the App or via communication before the revised charges take effect.
• All subscription charges are service charges for access to the Passbook Pro App Service. The Company currently enables subscription payments via UPI Autopay through third-party payment service providers and is not itself a payment aggregator or payment gateway.
• Upon request, the Company will provide an invoice or payment confirmation for subscription charges paid. Users may reach out to utilitylabs002@gmail.com for the same.

5. Third Party Services

• The Services may include services, content, documents and information owned by, licensed to, or otherwise made available by a third party ("Third Party Services") or contain links to Third Party Services. Users understand that Third Party Services are the responsibility of the third party that created or provided them and acknowledge that use of such Third Party Services is solely at their own risk.
• The Company makes no representations and hereby expressly excludes all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. All intellectual property rights in and to Third Party Services are the property of the respective third parties.
• The Company enables subscription payments via UPI Autopay through payment service provider (PSP) partners. The User should take care not to share their UPI PIN or OTP with any third party intentionally or unintentionally. The Company never solicits information such as UPI PIN or OTP over a call or otherwise. The Company shall not be liable for any fraud due to the sharing of such details by the User.

6. User Responsibilities

• The User hereby represents and warrants that all information provided by the User through or in relation to the Services is valid, complete, true and correct on the date of agreeing to these Terms and shall continue to be valid, complete, true and correct throughout the duration of the User's use of the App.
• The User shall be solely responsible for ensuring compliance with applicable laws and shall be solely liable for any liability that may arise due to a breach of its obligations in this regard.
• The User shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, the User may not:
  • Infringe either directly or indirectly any third-party proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets, of any party.
  • Copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from, or license the Services, except as expressly permitted hereunder.
  • Use the Services to transmit any data or send or upload any material that contains viruses, trojan horses or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • Use any robot, spider, other automated device, or manual process to monitor or copy the App or Services or any portion thereof.
  • Use the Services in furtherance of any activity which may be grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatsoever.
  • Engage in the systematic retrieval of content from the App or Services to create or compile, directly or indirectly, a collection, compilation, database or directory.
  • Violate applicable laws in any manner.

7. Intellectual Property

• All rights, title, and interest in and to the App and Services, including all intellectual property rights arising out of the App and Services, are owned by or otherwise lawfully licensed by the Company. Subject to compliance with these Terms, the Company grants the User a non-exclusive, non-transferable, non-sub licensable, royalty-free, revocable, and limited licence to use the App and Services in accordance with these Terms and its written instructions issued from time to time.
• The User should assume that everything the User sees or reads on the App is protected under the Indian Copyright Act, 1957 and other intellectual property laws of India and may not be used except with the prior written permission of the Company.
• The Company may freely use, copy, disclose, publish, display, and distribute without any payment of royalty, acknowledgement, prior consent, or any other restriction arising out of the User's intellectual property rights, any feedback, suggestions, or ideas provided by the User regarding the Services.
• The contents of this App, including but not limited to the text and images herein and their arrangements, unless otherwise noted, are copyright- protected and belong to the Company and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner without the prior written consent of the Company.

8. Term and Termination

• These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
• The Company may terminate a User's access to or use of the Services, or any portion thereof, immediately and at any point, at its sole discretion, if the User violates or breaches any of its obligations, responsibilities, or covenants under these Terms.
• A User may terminate these Terms at any time by deleting the App and cancelling any active subscription mandate. Upon termination by the User, the Company will cease to fetch new data for the User's account. Data deletion requests may be submitted to utilitylabs002@gmail.com.
• Upon termination, these Terms shall terminate, except for those clauses that expressly or are intended to survive termination or expiry.
• Notwithstanding anything to the contrary contained in the Terms, upon termination of a User's access to or use of the Services, all amounts or outstanding monies due by you in relation to your use of or access to the Services shall become immediately payable.

9. Disclaimers and Warranties

• The use of the Services is at your sole risk.
• You acknowledge and agree that the Company is not a bank, financial institution or regulated financial product provider. The App is a read-only informational tool that displays bank data fetched via AA. The Company is not and will not be responsible for any claim or for any damages suffered that are related, directly or indirectly, to or arise out of the data displayed in the App, including any discrepancy between the App data and actual bank records.
• To the extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. The Company does not warrant that operation of the Services will be uninterrupted or error free or that the functions contained in the Services will meet your requirements.
• To the fullest extent permissible under applicable law, the Company expressly disclaims all warranties of any kind, express or implied, arising out of the Services, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, usability, and appropriateness.
• You hereby accept full responsibility for any consequences that may arise from your use of the Services, and expressly agree and acknowledge that the Company shall have absolutely no liability with respect to the same.
• To the fullest extent permissible by law, the Company, its affiliates, and its related parties each disclaim all liability to you for any loss or damage arising out of or due to: (a) your use of, inability to use, or availability or unavailability of the Services, including any Third Party Services; (b) the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction or unauthorized access to the Company's records, programmes, services, server, or other infrastructure relating to the Services; or (c) the failure of the Services to remain operational for any period of time.
• Notwithstanding anything to the contrary contained herein, neither the Company nor any of its affiliates or related parties shall have any liability to you or any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under, directly or indirectly, or relating, in any manner whatsoever, to these Terms or the Services.

10. Indemnity

You shall indemnify, defend at the Company's option, and hold the Company, its parent companies, subsidiaries, affiliates, and their officers, associates, successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, from all damages, liabilities, settlements, costs and attorneys' fees) due to or arising out of your access to the Services, use of the Services, violation of these Terms or any infringement by any third party who may use your account with the Company, of these Terms.

11. Consent to Use Data

• You agree that the Company and any third-party service providers it engages may, in accordance with its Privacy Policy, collect and use your information and technical data and related information.
• The Company may use information and data pertaining to your use of the Services for analytics, trends identification, and statistical purposes to further enhance the effectiveness and efficiency of the App.
• Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal or legal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.

12. Fees / Charges

The Company reserves the right to charge subscription fees and/or convenience fees for the Services and non-payment may result in denial of Services. The applicable charges are as displayed in the App at the time of subscription and may be revised from time to time with prior notice to Users.

13. Modification

The Company reserves the right at any time to add, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without cause. The Company shall not be liable for any such addition, modification, suspension or discontinuation of the Services.

14. Refund / Cancellation

Cancellation

• UPI Autopay transactions cannot be cancelled after they have been processed. The cancellation of the UPI Autopay mandate is the sole responsibility of the User and must be done directly through the UPI app used to set it up. The Company does not have the ability to cancel or modify the UPI Autopay mandate on behalf of the User.
• If a User has any concerns regarding a processed UPI Autopay transaction, the User can reach out to the Company's support team at utilitylabs002@gmail.com after a 30-minute cool-off period.

Refunds

• Passbook Pro subscription charges are non-refundable.
• The Company will respond and try to resolve any transaction-related issue as per the Company's policies.

15. Jurisdiction, Governing Laws, and Dispute Resolution

These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in Bengaluru shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.

Any controversies, conflicts, disputes, or differences arising out of these Terms shall be resolved by arbitration in Bengaluru in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (one) arbitrator appointed by the Company. The language of the arbitration shall be English.

The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to know basis or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties hereto. Each party to the arbitration shall bear its own costs with respect to any dispute.

Notwithstanding the above, nothing in this clause shall restrict a User who is a 'consumer' within the meaning of the Consumer Protection Act, 2019, from approaching the appropriate Consumer Disputes Redressal Commission or Forum.

16. Miscellaneous Provisions

• Modification — The Company reserves the right at any time to modify these Terms and to add new or additional terms or conditions on use of the Services. Such modifications and additional terms and conditions will be communicated to you and, unless expressly rejected (in which case these Terms shall terminate), will be effective immediately and will be incorporated into these Terms. In the event you refuse to accept such changes, these Terms will terminate.
• Severability — If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
• Assignment — You shall not license, sell, transfer or assign your rights, obligations, or covenants under these Terms in any manner without the Company's prior written consent. The Company may assign its rights to any of its affiliates, subsidiaries, or parent companies, or to any successor in interest of any business associated with the Services without any prior notice to you.
• Notices — All notices, requests, demands, and determinations for the Company under these Terms (other than routine operational communications) shall be sent to utilitylabs002@gmail.com.
• Third Party Rights — No third party shall have any rights to enforce any terms contained herein.
• Translations — The Company may provide you with translated versions of these Terms solely to assist you with understanding these Terms in greater detail. The English version of these Terms shall be controlling in all respects. In the event of any inconsistency between the English version of these Terms and any translated version, the terms of the English version shall prevail.
• Force Majeure — The Company shall not be liable for any failure or delay in performance of the Services arising out of causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, RBI or regulatory directives, Account Aggregator or bank system outages, pandemics, or failure of third-party service providers.

Grievance Redressal

We are responsible for facilitating grievance and complaints resolution of Users on-boarded on our Application.

You may contact our Grievance Officer at:

Email: utilitylabs002@gmail.com

We will endeavour to acknowledge your grievance within 48 hours and resolve it within 30 days of receipt, or as required under applicable law.

You may also write to us at:

Grievance Officer
ADJ Utility Apps Private Limited
1539, 18th Cross Rd, Sector 3,
HSR Layout, Bengaluru,
Karnataka - 560102